FAQs

Covid-19 Update

Due to COVID-19 and the increased volume of our carriers, delays may occur.

Shipping Holidays

Orders will not be shipped on: 

New Year’s Day 
Martin Luther King, Jr. Day 
Presidents Day 
Memorial Day 
Independence Day 
Labor Day 
Thanksgiving Day 
Day after Thanksgiving
Christmas Eve
Christmas Day

Order Processing

Orders begin processing immediately and ship out within 1–2 business days. Business days are Monday through Friday, excluding holidays. 
  
Orders with expedited shipping must be placed before 11 AM PT, Monday through Friday, to be processed for same-day shipment. 

Since we begin processing your order immediately, we are unable to make changes once it is placed. We cannot guarantee the ability to cancel the order as it may have already shipped. 

Once your order has shipped you will receive a shipping confirmation email with a tracking number.

Cancellation Policy

We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we cannot guarantee the ability to cancel the order as it may have already shipped. Please review your order carefully prior to clicking the 'Place Order' button on checkout page.

Payment Options

Cat-boots.us accepts the following payment methods.

Paypal

Visa
Mastercard
American Express

 

Return Policy

If you are not satisfied with your Caterpillar purchase, simply return the item within 30 days of the order date.

  • Items being returned must be in their original condition with the tags.
  • Please include a copy of the packing slip or order confirmation email with the return.
  • We cannot refund your original shipping charge.
  • Customers are responsible for all return shipping charges; unless an item proves defective, we will cover the replacement’s shipping charge.

Please allow 10-15 business days for credits to be posted to your account. They are subject to your bank’s processing time.

We suggest shipping the package with a carrier that can provide tracking and insurance. Keep your tracking number in the unlikely event that your package is lost in transit. We are not responsible for any returned packages until received at our facility.